Information for Department Administrators Regarding Technology Onboarding Tasks

Ordering Technology

All Computer and Technology Peripherals must be approved by SHRS IT.    Please contact SHRS IT Support directly to purchase new computers. Options for computers, headsets, cameras can be found at the following page

• Computing Equipment Specs and Purchasing for Staff/Instructors

Accessing Technology

In order for us to inform a user of their new account name and initial password, we will require a personal email address for any new hire.  The IT team can send an encrypted email message to that address, which will provide the new hire their Username@pitt.edu , initial password and a handful of helpful PITT Technology websites to get them started.

New account holders would need to complete the following tasks regarding account security.

• Login to https://my.pitt.edu
• Change password and setup Security Questions at https://accounts.pitt.edu
• Configure Multifactor Authentication

Quick Start Overview of Technology Services

Documentation and overview are available at following sites.

• Information Technology | University of Pittsburgh
  • IT Resources for Pitt Faculty
  • IT Resources for Pitt Staff
• University Center for Teaching and Learning
  • Resources for Teaching

Connectivity (Network, Phones, Cellular)

SHRS IT will also need to know if the hire is replacing a position and should be re-assigned an existing phone number, or if a brand new Microsoft Teams enabled.

Documentation on how to use the MS Teams app as your primary communication platform, and a phone replacement is available at

• Microsoft Teams Phone Functions
• Microsoft Teams Resources

Online Service Request Forms are available at Online Service Request Forms  .  Department Administrators can submit these forms. If you have questions or encounter issues, please do not hesitate to contact the SHRS IT Support team via email or phone (412-383-6657).

These include forms for activating a new Data Port, Requesting Mobile Device Cellular Service and Requesting a MS Teams enabled 10-digit phone extension

• Data Connectivity Service Request
• Mobile Device Request
• Voice and Data Services Request
  • Order Type = Voice
    • Requested Action
      • Add (for new number)
        • Service = New Voice Service
      • Change (for reassignment of existing number)
        • Service = Teams Voice User
        • Enter Phone number to be reassigned

Contact Information

Please note, you must contact Office of Human Resources in order to have a users contact information updated.  If a new Teams number is assigned/reassigned, a request still needs to be made https://www.hr.pitt.edu/contact-ohr .

• Allow 5-7 business days for these requests to be processed.

Terminating Accounts

• IT Checklist for terminating user access and account